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Abstract
For the past few years, blood banks within and outside of hospitals have been required
to develop a documented quality assurance/quality improvement program to comply with
regulator guidelines and accreditation standards. Concerns have been raised that the
cost of compliance could exceed any plausible return on this investment. Unfortunately,
little data exist in blood bank literature or are currently being captured to support
or refute this contention. This article describes an approach for capturing the cost
of quality based on models from the manufacturing industry, suggests how blood banks
could document the cost and benefit of their quality efforts and presents some unpublished
data on the impact of tracking the cost of poor quality in one blood bank.
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Article info
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Copyright
© 1997 Published by Elsevier Inc.
